Returns & Refunds Policy

We want you to feel confident shopping with us. If you change your mind about your purchase, please be assured that rights under EU consumer protection law are applicable.

Your Right to Cancel

If you are purchasing from within the EU, you have the right to cancel your order within 14 days of receiving your items, for any reason.

For orders delivered in multiple parts, the 14-day period begins when the final item is delivered.

To cancel your order, simply contact us with a clear request to withdraw from the purchase.

Refunds

Once your return is received, we will process your refund as soon as possible and no later than 14 days.

Your refund will include:

• the full price paid for the item(s); and

• the cost of standard delivery.

Refunds will be made using the same payment method used for the original order.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or not as described, you may be entitled to a repair, replacement, price reduction, or refund.

Returning Your Items

Returned items should be sent back within 14 days of notifying us that you wish to cancel your order.

Unless stated otherwise, customers are responsible for return shipping costs.

We kindly ask that items are handled only as necessary to inspect them. A deduction may apply if the goods show signs of unnecessary use or damage.

To begin the return of your order please visit www.semesterstyle.com. Enter the email address provided when placing your order to log into your account, from here there is a request a return. An email will be sent to you with a return form and a to confirmation of your request.

Please place the item and the return form in a suitable mailer envelope or packaging.

To download your return label visit www.dpd.ie/returns and select “continue as a guest”. On the next screen, choose Semester Ltd from the 'Retailer' dropdown list, state your order number in the 'reference' box and complete the return and payment section in order to download your returns label.

Print off your returns label and attach to your returns parcel. Drop off at a DPD pickup point which can be found on their website at www.dpd.ie/pickup. Please keep the returns receipt until refund is processed. 

Additional Information

Until the item has been delivered to us it remains the responsibility of the consumer.

Refunds may take up to 14 days to process once the return has been received.

We reserve the right to cancel and refund any order where fraudulent activity, unauthorised payment, system abuse, or other suspicious activity is suspected. This includes, but is not limited to, suspected hacking, payment fraud, or interference with the operation.

Any questions please email contact@semesterstyle.com